Downhill Experience
April 20, 2022 - Reseña de Apartments.com
I stayed here for 3 years. The initial experience with the leasing office was extremely pleasant (Kudos to Druanne). Unfortunately, there was multiple changes to the leasing office and it has been a downhill experience, for me, since then. I feel that the current community manager is extremely cold and indifferent.
There are some points that future residents should look out for! First among them, lots of dog poop everywhere (can't emphasize enough on this)! Secondly, the sound insulation of the ...
apartments is terrible - you can hear conversations of your neighbors from your room when they are on the patio (so be prepared to be disturbed during the moderately frequent occasion that someone throws a party into ungodly hours of the morning especially during spring, summer and fall). Thirdly, periodic dumping of trash in the common area (it can get pretty nasty sometimes)! And lastly, the lack of enforcement by the leasing office (don't expect to get much help in handling these issues). In my opinion, the reason why these are so rampant is because of the laissez faire approach that the leasing office adopts. They don't really care, aside from putting up signs and sending emails.
The last straw to an otherwise average 3 year experience, was the lack of professionalism when dealing with the move out procedures. In particular, the security deposit. I believed that I was unfairly deducted a carpet cleaning fee. My reasoning is based on certain clauses within the leasing agreement. When I asked for an explanation on multiple occasions, I was ignored. As a customer (rather ex-customer), this just left a very negative experience for me. And this only reinforced the downhill experience that I faced during the 3 years stay!
And for this, I award OHS a 1-star review!
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