The worst leasing office communication ever. They focus all of their time on getting new renters and could care less about current residents. Security is extremely lacking. There are NO cameras in elevators, hallways or stairwells. There is a "courtesy patrol" that does nothing. If you live in the B building your packages will be laying all over the floor in the mail room for days. The leasing office is in building A and they only care about that lobby and package room. They are extremely
...Lazy and refuse to come over to the B building to log packages and put them away. They don't even decorate the B building lobby for the holidays, only the A building lobby had Halloween decorations. They don't even walk the building each day like they should. There will be the same trash sitting in the hallways for weeks.
The building is looking very old. Lots of skuffs in the hallways, paint peeling, huge gashes in doors and door frames, stained carpets from pets and spills. Machines in the gym not working, tiles in the pool (which is very small and very cold) and hot tub have fallen off and never replaced, TVs in game area not working correctly, the main entrance door has broken more times than I can count and of course the leasing office never once sent out communication about it via email. The units themselves look nice at first site. But then you quickly realize that the cabinets are very cheap, look like plastic and start to bubble and warp with use. The wall paint is extremely cheap. If you put furniture against a wall, the paint will chip and turn color very quickly. I assume this is on purpose so the office can charge you for paint when you move out. I've heard and read horror stories of the amount they charge you at move out, can't wait for that, soon. The insulation between floors is terrible. If you're not on the top floor you will hear everything the person above you does. And the leasing office does nothing about noise complaints. Residents smoke weed in their units, stairwells and parking garage all the time which you can smell everywhere even inside your unit. The office could care less about your complaints, not that they would acknowledge your email anyway... The entrance and exit to the parking garage is extremely dangerous. There will be large vehicles parked right next to it making a blind exit onto very busy California St. For the price of these apartments with an aging building and terrible communication , I can not recommend Onyx.
Max of 10.