My boyfriend at I lived at Palazzo for a little over a year and a half.
First off, we moved in September of 2019 and the day after we moved in we discovered that our cars were towed. Management at the time told us she could have bet her job that her staff gave us the permits. Clearly not! We would definitely want our cars towed and would’ve loved to pay $600 to get our cars back... NOT! The staff failed to give us our parking permits and could only get the towing charges dropped for one car not
...both cars. It’s better than what we would’ve paid for BOTH cars, but at the same time, it wasn’t our fault that someone was not doing their job.
Second, they installed trash bins for the trash valet. That was going ok until unmannered residents would throw their candy wrappers, or whole Chick Fil A bags, in our bin. Of course trash valet is not responsible for anything that isn’t in a trash bag, so then we are expected to pick up someone else’s garbage... great.
Third, the gates are ALWAYS broken giving easy access to whoever, whenever putting resident’s home, cars and safety at risk. They do have someone that guards the complex 10p-5a, but that does no good when they are laid back in their cars on their phone the whole time someone enters the gates.
Finally, our apartment was broken into in February. Thankfully nothing was taken, but there are no cameras in the hallway, so we couldn’t find who did it— our safety was then violated. There’s only cameras in the parking garage and outside the complex. Our door was kicked down and all maintenance did was put the broken pieces back together and called it a day. The night security guard saw us with the police and asked what happened so we showed him our door. He then proceeded to tell us two motorcycles were stolen from our parking garage side A WEEK BEFORE our apartment was broken into. He said he saw one motorcycle come in and three motorcycles come out and he, “didn’t think anything of it,” as someone was leaving with resident’s motorcycles. What great security Palazzo has. ?
The only pro I have for Palazzo is that there’s a parking garage and you can easily walk to your apartment from there.
Covered garage parking included with rent for all residents.