We lived at The Parc at Rogers for only about 4 months. Overall it’s a pretty nice complex and the people are friendly. The maintenance staff was great. Our apartment itself had a very strong mold/mildew smell when we moved in, so we had to rent a carpet cleaner to clean it. Otherwise it was fine.
The main issue we had was the disorganization of the main office staff. We only lived there for four months, and the office staff lost our rent check twice.
We ended up moving out after 4 months
...because we bought a house. On move-out day, we gave them back our keys and they said they would mail us a final bill.
We ended up getting 3 different final bills in the mail, all with very different numbers. We emailed because we didn’t know which bill was correct. They told us the last bill was correct, which was $1410.00. I decided to go into the office to ask them to explain the bill to us and why we owed them so much. They realized they had made yet another mistake, and changed the charge to $1369.00. This bill was to cover the final water bills and a fee for breaking the lease early. I showed them the water bills we had received through email which was much less than the amount they had shown in our final statement. They said that a separate company sends those bills out so they aren’t always accurate. This didn’t make much sense to me and I felt I was being cheated and possibly lied to, but I ended up writing her the check for my final bill and went on my way.
About 3 weeks later we were contacted by a debt collector, who threatened to prosecute us if we didn’t pay our final bill to Parc at Rogers. We were livid, assuming they had lost our check once again.
I went over there in person. The lady said that their check scanner wasn’t working, so they never deposited the check, and we were automatically handed over to a debt collector.
We were dumbfounded. Why on earth would a company put in an automated system that turns people over to a debt collector after such a small amount of time and without any other notices. We paid our bill, at the very least they should have stopped us from being turned over to a debt collector because they were having issues on their end.
Because of the incompetence of the staff here, I wouldn’t recommend living here. If you so, definitely ask for a receipt for every rent you pay, because it’s very likely they could lose your payment, and without a receipt you’re screwed, especially if you pay with a cashiers check.
Max of 2. Parc at Rogers Apartments in Rogers, AR is a pet friendly community. Please note our one time pet fee and pet rents are charged per pet.