UPDATE
-Getting the spiders and cockroaches taken care of has been an utter nightmare. They clearly never thoroughly cleaned the unit and treated it for pests before move-in. So now we are have to re-pack our kitchen and bathroom (with no packing supplies). All of this across at least two weekdays because their contractor only comes on Tuesdays. No instructions provided ahead of time until I pestered them to give me clear information before demanding I leave my apartment with a cat and dog for 4
...HOURS on a day I work (I work from home).
-It took them more than 30 days to replace the dishwasher after constant checking-in to ensure it got done. In the end, they kept saying "we can't work on it because it's under warranty," then they "need to get parts from the manufacturer," then eventually after a month they came in and replaced the whole appliance (with an older model, mind you).
-Someone moved in above us and if they just simply walk around it sounds like the floor is going to cave in. No exaggeration--I have audio clips to prove it. People can hear the squeaking when I'm on the phone. It keeps me awake at night because it is so loud. You can hear it over an action movie. No word on how they plan to handle this problem.
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Move-In Review
-All but one pre-damaged thing in the apartment was offered to be fixed after move-in, and in general it's apparent they don't spend much money to keep the units looking nice (e.g., there's a piece of cabinet with major water damage and many of the cabinets had stains at the bottom).
-There were lots of spiders found throughout the apartment.
-We have had to submit SIX service requests within one week of move-in: (a) they did not properly install the tub liner after fixing the pre-damaged floor as mentioned above so I had to request they come back to fix it, (b) the A/C was very noisy and the thermostat was junk so it couldn't be operated properly, (c) the staff improperly installed the new thermostat so the A/C wasn't cooling so they came back almost a week later (in the summer) to fix it, (d) the dishwasher would not turn on, and (e) thus far, two cockroaches were spotted.
-The windows and front door are completely not sound proof, so if children are playing loudly or there's outside maintenance then it sounds like they are in the room with you.
I've lived in four different complex properties in my adult life and I have never left less than a 5 star review.
depending on unit size.