Believe the Low Reviews
January 30, 2023 - Reseña de Apartments.com
We lived here for a few years. During that time, the front office staff changed over several times.
We had the same negative experience others have complained about at move-out. If you’re expecting your full security deposit back, forget about it. Subjective interpretation of excess cleaning charges, lack of clear communication, lack of upfront transparency and disclosures. We cleaned our unit as well as any tenants would - carpets vacuumed with a Dyson, countertops wiped spotless with ...
Clorox, hardwood floors swept, mopped, and steam-mopped with a Bissell. Overhead fan blades and baseboards dusted. Toilets and showers cleaned. Every shelf and appliance cleaned. You would not believe the standard they hold residents too - unprecedented, if not borderline illegal/unprofessional. If we had known they were going to hire professional cleaners AND charge us the full amount to clean the unit for the next tenant (legally questionable when not explicitly disclosed in advance), we wouldn’t have wasted our time.
Take your business elsewhere if you have a choice and rent from a more reputable organization with a better track record of not nickel-and-dining tenants on their way out the door.
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Property Manager Responded
February 1, 2023
Hi, We appreciate your feedback. I'm sorry that you are frustrated. We have already reached out multiple times and adjusted your move-out fee to ease your concerns. Our goal is to provide the best service for our residents, which is why we also explain all the costs and policies upfront. We also strive our best to provide good communication. If you need further assistance, we are happy to get in touch with you. Feel free to call us or stop by our office to help you. Thank you, have a great day!
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