Parl at Willowbrook
January 5, 2019 - Reseña de Apartments.com
Hands down the most unprofessional and unsafe community I have ever seen my entire life. If safety is your concern, I recommend you not consider. Same thing with hassle-free living and repairs. Where do I even begin?! My mother was subject to an aggrevated robbery right infront of our appartment door in the parking lot. Management was barely helpful and it took them over a week to provide the surveillance videos even though they did allow us to review it. Our neighbors were the only help we got ...
and they tried to make sure we're safe because according to them " this jad happened a couple of months back to somebody else." This was in October 2018. Guess what? Her car just got broken into again. January of 2019. Thankfully nothing was stolen but every single item was tossed around and there were footprints on her seats. The assistant manager was never helpful AT ALL throughout my whole experience here and according to her, the "new mamagement" no longer allows residents to view surveillance footage when they are subject to a robbery. I have a work order with them to fix my oven that's been unresolved since November. Ive only been there 6 to 7 month and had my bathrooms and carpets flood with sewer water twice. I am not renewing my stay here at the end of my lease amd I sincerely would not wish what ive been through here on anybody. 1 star is the least rating available but its really generous for them. Already working on filing complaints with multiple authoroties.
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Property Manager Responded
January 29, 2019
Hi There,Thank you so much for taking the time to leave a review. We are sorry if you have felt less than comfortable in the community. That being said, crime has no address and we can not be held responsible for the actions of criminals. Should you notice suspicious activity in or around the community, we would strongly suggest you contact local authorities as well as the front office. If you would like to discuss this feedback in further detail or know of any way we could put you at ease, please feel free to stop by the office.
Max of 2. Pets Welcome Upon Approval. Maximum adult weight is 25 pounds.Please call for details.