Bad experience. Want deposit back
January 7, 2023 - Reseña de Apartments.com
I went last Thursday(12/29/2022) to see and apply for an apartment and gave a $500 deposit. Daniel told me that I would have the answer in 72 hours.But afetar 6 days they asked for more documents and yesterday(01/06/2023) in a phone call he said I was approved and just need to wait for the link to make the first rent payment.
Today I received an email asking me for an additional deposit. I called the office to see what happened because I trusted the employer saying I was approved Now he wants ...
that I cancel or make the additional deposit because they cannot give my deposit back
He also said that in our phone call didn’t said nothing. That’s not true I just want my deposit back because if I am approved I don’t need to give additional deposit
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Property Manager Responded
November 8, 2023
Hello Rafael,
Thank you for having considered Parker Palo Alto Apartments in your search for an apartment home. I am sorry that it didn’t end up being the right fit, and for the delay in replying to this duplicate review. Again thank you for your feedback on how we can make our Neighbor’s leasing experience more seamless. If you have any additional questions, please don’t hesitate to reach out to me directly at the Leasing Office at 650.856.1977, or via email at BPoncedeLeon@PrometheusREG.com.
Kindest regards,
Brandon Ponce de Leon
Neighborhood Director
Parker Palo Alto Apartments
| Restrictions: None.