I have lived here for a little over a month. Since moving in, I have had issues with my AC. I have made repeated requests to have it fixed. The maintenance supervisor comes & says it is fixed, but when temperatures rise again, it isn't working. I have complained about his behavior & lack of compassion for his residents. I have expressed concerns because I have asthma, my dog has breathing problems, & I have items in my apartment that can not be kept at high temperatures. He told me to count my
...blessings because others have been without air for longer. We complained to the onsite management team & were told that we are lucky because if we owned our own home, we would be without air. That is not true because my husband is an HVAC Technician & wouldn't allow us to be without air in a home that we own. The manager is rude. The only person on site that I will deal with is Passion. She is amazing. She goes out of her way to fix problems and is apologetic. She finally called a vendor out to look at our AC & of course it doesn't work, so they are installing a new one next week. She also had someone bring us a portable AC unit, but we are confined to one room when the temperatures rise. My complaint is that we were told my the manager that they would install yesterday, so I waited at home for them to come. When they did not show up, I called the office & was told that it would be Monday before they were out. We contacted the management company, and were told we would hear back from them with a solution, but have not heard from them. I am asking for some type of compensation since I have not been able to use my whole apartment.
Max of 2. *per pet.