y wife and I lived at Pebble Creek Apartments in Lake Mary from 2020 to 2023, and our experience was nothing short of a nightmare, primarily due to severe and recurring black mold issues that directly impacted our health, especially during my wife's pregnancy.
Apartment 1: The Initial Mold Crisis & Management's Denial
From the moment we moved into our first apartment, we frequently felt sick. We soon discovered the cause: black mold in our air ducts. It was truly gross, and we suspected it was
...making us ill. Our concerns escalated significantly in 2021 when my wife became pregnant with our first child, and her health deteriorated, making her even sicker.
We repeatedly complained to management about our suspicions, but despite our obvious concerns for our health and my pregnant wife's well-being, they consistently denied it was mold. They absolutely refused to test for it themselves. Feeling desperate and responsible for my family's health, I was forced to outsource and pay $400 for a private mold test. Unsurprisingly, the results confirmed our worst fears: positive for black mold.
Only after we presented them with undeniable proof did they offer us a new apartment. This process was not easy; they made us stay in their model unit, which is typically used for tours, before our new permanent apartment was finally ready.
Apartment 2: A Horrifying Repeat & Continued Negligence
We hoped the move would resolve our problems, but within just three months of moving into our second apartment, we discovered another black mold problem. This time, their water meter right by our front door broke and began flooding the inside of our walls. Mold appeared almost immediately.
We contacted management, but it took them a shocking two days to even respond and begin cutting out the drywall and placing dehumidifiers. The contractors and maintenance staff they sent were clearly inexperienced and unprofessional. They did not properly seal off the room, leaving our living space exposed to potentially toxic mold spores. Beyond their incompetence, these individuals were frequently rude and dismissive.
Our time at Pebble Creek was a constant battle against mold and management's refusal to address serious health hazards. No one should have to pay out-of-pocket to prove their living conditions are unsafe, especially when starting a family. I strongly advise anyone considering Pebble Creek Apartments to look elsewhere for their health and peace of mind.
Property Manager Responded