Lack of care for residents
December 14, 2025 - Reseña de Apartments.com
Lived in this so called “luxury” apartment for two years and never had one maintenance request or noise complaint answered. If you don’t mind hearing everything your neighbors are doing all the time, dealing with college students screaming in the hallway at 2 am, getting your car towed from your parking spot by the tow company that has been allowed by management to predate on the tenants and their guests, have broken appliances, then this place is perfect for you.
Property Manager Responded
December 18, 2025
Firstly, we are honored to hear that you have renewed your lease with us and have lived with us for two years. We are however extremely upset to hear that those two years have not been as enjoyable as we would want them to be.
Our new Maintenance team is currently averaging a two day turn around for work orders. Last year, and earlier this year, that turn around was on average one-day across both our buildings. If in two years none of your work orders have been met, I strongly urge you to come visit us in the office. There should never be a situation where your home is having maintenance issues that are not being met in a timely manner, or at least being discussed with you why they are not yet completed.
All noise complaints are taken extremely strict here at Peninsula. We abide by a strict 3-strike policy for all our residents. The cases for violations however must be logged by the office or security. If you are ever dealing with noise disturbance during quiet hours, please call ...
617-436-0005 and follow the prompt that follows for security. This allows security to log the disturbance but also lets them know there is a situation they need to report to immediately.
We are aware with the issues with the current towing company. The office never wants to hear or see a resident or their guests upset from having their vehicle towed. We are currently working on a solution so that Peninsula residents and their guests can feel more confident about taking advantage of our onsite Visitor parking.
We apologize that your two-year tenancy has not been the best. But would be more than happy to work with you in trying to improve your experience for whatever time you may still have with us here.
Thank you for taking the time to leave your thoughts,
The Peninsula Management Team
| Restrictions: None.