I chose Encleave at Northwood because of the good reviews online, what a mistake it has been! The only thing nice about it is the location and the neighbors. Prior to move in, I asked them a couple times to email me the lease so I can review as I am from out of town; they never sent it to me. I signed the lease on the move in day in a rash base on their email conformation that the unit will be in move-in ready condition. There was no inspection sheet provided to me.
In the last 2 weeks or
...so, I had to request 5 work orders because garbage disposal and dishwasher were not working. Dishes came out of the dishwasher dirty and I have to wash it by hand afterward; the dishwasher was not even anchored in to the lower cabinet, every time you pull the racks out, the whole thing came out and tilted off balance. Move in ready? Don't think so. The sink was clogged up when you tried to use the garbage disposal. For 2 weekends, there was dirty smelly waste water in the sink for Saturday and Sunday, Lacey told it was not an emergency till it over flows and they could not get to it till Monday. This last time sink overflowed late in the evening, the cleanup crew did not come till close to 12pm when I was told it will be 1 hour waiting time The maintenance manager explained to me that lettuce leaf was exactly the kind of things I should not put into the disposal and it could not handle things like lettuce or rice because the pipes were built. No, it is not a joke. He was serious!
The maintenance crew did showed up quickly next day each time, however 5 emails to the manager Stacy and 5 work order requests later, my issues were still not resolved. I am left with not able to use the disposal or the dishwasher which is closed to 10 years old. The response from the manager was either “wait and test it out” or just blatantly ignored the issue I bought up.
Yes, the office staff are “nice”, but don’t count on them what you have issues with your unit. If you want to have old and non-functional appliances and plumbing while paying expense rent which entitles you those things, this is the place to move to!
Max of 3. Dogs Allowed Monthly pet rent $25 One-time pet Fee $350 Limit 3 pets Comments: $700 for two pets and $25 pet rent per pet $1050 for three pets and $25. Cats Allowed Monthly pet rent $25 One-time pet Fee $350 Limit 3 pets Comments: $700 for two pet...