Best Staff
March 25, 2026 - Reseña de Apartments.com
I have lived here almost 4.5 years and under the previous management I had lots of issues. Communication issues with the front desk staff and maintenance and lots of issues with how maintenance fixed things. I was met with rudeness and impatience. I did not feel welcomed here or cared for. Currently we have the absolute best staff I have ever experienced while living here. Amber is kind, very friendly, and always gives me details when I ask without any issue, which is very important to me. The ...
maintenance staff is amazing! I love Charlie, Billy, & Richard! They are all so friendly, they listen to my rambling, help ease my anxiety, and they are great at what they do! All of the staff are very easy to talk to and as someone who is neurodivergent I appreciate that as I am generally anxious when speaking to people about important things. The maintenance staff always explains things to me in a way I understand and I don't feel unsafe having them come in to do work like I have with previous maintenance staff. I now feel comfortable here and want to continue to stay here, whereas in the past before the current staff I thought about leaving due to feeling unsafe and uncared for. Now I know that if I have an issue they will have my back and care for my home as if it is their own!
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Property Manager Responded
March 30, 2026
Thank you so much for sharing your experience and for being a long-time resident with us—we truly appreciate you! We’re so sorry to hear about your past experiences, but it means the world to know things have improved and that you’re now feeling more valued and cared for. Creating a welcoming, responsive environment is so important to us, and your feedback reassures us that we’re moving in the right direction. We’re grateful to have you as part of our Pine Grove family!
| Restrictions: None.