Grateful to be moving
July 19, 2023 - Reseña de Apartments.com
After living in this complex for five years, we have seen the transition & growth from one management company to another, seen true improvements in some things, but also the neglect of others. Since the new management had taken over, we had seen more people moving out, than moving in.
The prices reflect more of a “luxury” complex, which this is not. That is not to say that this complex is not livable, but rather that it is grossly overpriced. Currently the property is undergoing renovations. ...
While this sounds appealing, the improvements being made are extremely cosmetic, not addressing actual problems within the community. The construction in the units is being done very poorly. You get stainless steel appliances and quartz countertops, but at what cost? The ac & water heater unit is original, 2004. Windows are single pane, missing screens & are not sealed correctly. The front doors are not properly sealed. There is structural settlement on the inside/outside of the buildings. Many buildings had roof rot on the fascia.
In 2021, we experienced a leak in our unit, that was a result of the fire sprinkler system. This leak was coming from a sprinkler that was over the stairs. This issue persisted for about a month with no true explanation, apology or prompt assistance.
There was no prompt assistance while we were here. We had reached out multiple times regarding concerns, people parking in our assigned spot, irrigation systems running daily for over a month, the smell of weed that lingered around our building even though they claim to be a drug-free property. This property does not enforce rules regularly. Because of this, problems start to arise. Things like illegal parking, garbage & bulk item dumping overflow, unsupervised children playing with splat/nerf guns around cars, or dog poop left on sidewalks, grassy areas, even in front of our own garage door start to become the norm.
Parking didn’t used to be like this. Under the old management, monthly inspections of garages and parking were conducted to ensure cars were being parked correctly. The monthly inspections of the garages have since stopped. Cars were consistently in the roadways, which in the event of an emergency, a fire truck or ambulance would not fit through these roadways. With this, many residents started parking in other resident’s assigned parking spots, in the designated visitor parking spots and even in fire lanes.
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Property Manager Responded
July 21, 2023
Hi Emily, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied. Our manager would really like to speak with you more regarding this matter in a personal setting. Please reach out to us at (407) 282-1227 and we can schedule a time that works best for you. We look forward to hearing from you soon. -Pointe Parc at Avalon Management-
Property Manager Responded
July 21, 2023
Thank you for taking the time to share your feedback with us. We appreciate your perspective as a long-term resident and understand that you have noticed changes since the transition to new management. We are sorry to hear that you feel the complex is overpriced and that the renovations are not addressing the actual problems within the community. We also understand your frustration with the enforcement of rules and the parking situation. We appreciate your feedback and will use it to make necessary improvements. Thank you again for sharing your thoughts.
Pet Fees Include:A $350 Non-Refundable Fee Per Pet, A $500 Refundable Pet Deposit, and Pet Maintenance Fee of $20 per month.