Only cares about surface level fixes
October 31, 2022 - Reseña de Apartments.com
The property is well kept on the surface level. However, the exterior of buildings and decorations seems to be the only priority of management and the front office. We lived there for two years, and at first thought some of the issues were due to Covid but now know that was not the case.
Our unit had heating and cooling issues from the moment we moved in. They constantly had maintenance over, who never ultimately fixed anything. The apartment never got to the set temperatures and the A/C or ...
furnace ran non-stop in summer and winter months (resulting in obscene utility bills).
The hot water heater broke and the replacement was improperly installed leading to a flood in the middle of the night, which left us out of the apartment for days without any reimbursement or support from management. We had to call repeatedly for updates on when we could return.
There is no organization in the front office, with an outdated system that alienates residents. They give you a printed event calendar each month on your door, but no other communication is made with residents. Even when a building burned down, residents were never updated as to the cause of the fire.
The only staff who seemed committed to help residents were the maintenance guys, Hans and Frank. They were the only people who treated us with any humanity.
GMS management does not care about their residents, with the cost of rent, none of the amenities make the actual living experience with them worth it.
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