I would put 0 stars but it doesn't let me... so DON'T LEASE HERE!!! I moved to Post Oak on August 2015, payed every single rent on time, sometimes even in advance of a few days. When I moved out in May 15th, everything was working well, no damages or anything to the property. When I moved in I payed a $500 security deposit since I was an international student with no credit history. On May 16th 2017, I went to the main office to give back the keys and tell the employees I was moving out and the
...apartment was empty. I asked when I would get my security deposit back, they said it would take a month approximately. Then, I called after a month and they told me it was one month after my lease was over, which was May 31st. Called back on the first days of June and nothing, they said it can take more time. On July 1st I received a final statement through my email in which they applied some cleaning and maintenance fees to my deposit and they owe me $330. After that, nothing else came. I have called several times, speak even with the manager (Amy) and they don't seem to be worried about solving the problem or anything. I've called almost every week since the last days of July, and they said the check was issued but it never came. I've verified my address and phone number at least a dozen times. Also, they never call you back. They always say, let me look at this, contact our Corporate Office in Denver, and we'll call you back. Well, wait while comfortably seated because they are NEVER going to call you back. Furthermore, they are going to say they called you and informed you using the calls you made them. So, they will say they communicated with you to inform you when in fact you are the person who has to call every single time. Today, August 31st, I still haven't got anything back from them, not even a single call. And they say it's not their fault. So I guess it's mine because I can't control the check mailing with my mind (?). My advice is DON'T LEASE HERE!!! GO SOMEWHERE ELSE!!!! Also, because the check "never came", they had to cancel and reissue it, that was an extra $20 charge for me.
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