My family and I lived in the Preserve Apartments last year. When we moved in, we were told that new carpets would be installed prior to our arrival but that never happened. The carpets we had were very matted, crusty, and unpleasant to live with. We had to request an additional cleaning service shortly after moving in to get this issue resolved.
For the most part, everything was fine after the initial carpet incident. However, moving out of the preserve is a totally different experience.
We
...opted for an "Express Cleaning Service" offered by management to have our apartment cleaned for us before moving out. This was supposed to ensure that our unit would be cleaned so that the next tenants would hopefully have a nicer moving in experience than we did. Now, almost two months after leaving their property, they have insisted on charging us for a "carpet and pad/pet odor treatment" because of the condition of the *already worn and matted carpets inside the unit. Between the non-refundable pet fee, monthly pet fees, our entire security deposit AND and additional "cleaning service", they have accumulated over $900 to replace these carpets but continue to notify us that there is an outstanding balance for carpet treatment/replacement. I wonder how many other people have paid to have these carpets replaced and their money was taken with no intention of actually replacing them?
Pet owners and current residents be warned, you will most likely be charged for carpet treatments that ultimately will not be handled until the next residents demand them to be cleaned properly. Very unsatisfied and disappointed in the management team. One Star.
Property Manager Responded