My experience with Providence Uptown has been extremely frustrating, and unfortunately the towing situation is only the latest example of the poor communication and lack of accountability from the leasing office.
I previously had issues with my lease where I specifically stated in writing that I wanted to keep my original move-in date and original lease terms with no changes. Despite that, I was sent a lease with a different move-in date. This came after already dealing with emails and phone
...calls that went unanswered. Something as important as a lease agreement should not require residents to repeatedly follow up just to make sure the terms they requested are actually correct.
There have also been issues involving pest control and the way those concerns were communicated and handled by management.
Now, my vehicle has been towed from the apartment garage even though my vehicle information is registered in my resident portal. Management claims I was required to separately register through the towing company’s portal, yet I was never clearly advised that an additional registration was required. Because of that lack of communication, I was forced to pay $320 out of pocket and miss work.
I had parked on the 5th floor because the lower floors were full or had reserved spaces. On top of everything else, the elevator wasn’t working, so I had to walk up five flights of stairs only to discover that my vehicle was gone.
When I brought the towing issue to the leasing office, instead of acknowledging the communication failure and trying to find a solution, I was simply told they would not reimburse me.
At this point, these don’t feel like isolated incidents. Lease issues, unanswered communications, pest-control concerns, maintenance issues, and now a $320 tow stemming from another communication problem have made this an incredibly disappointing experience. All within living here one month.
For anyone considering moving here, I strongly recommend you DONT and if you like poor treatment and decide to move here, document absolutely everything in writing, saving every email, and documenting every interaction with management. Based on my experience, I would not recommend this complex, particularly because of how poorly resident concerns and important information have been communicated and handled
Max of 2.