Renter Beware
June 6, 2025 - Reseña de Apartments.com
If you decide to rent here be very cautious! I lived here for two years and when it was under Huntington, it was much better. The place was clean and everyone there was very helpful. Under the new management of ReNew, it has been terrible. The maintenance guy is great but if you have any issues, good luck getting a hold of someone in that office. When you do get a hold of somebody, they are rude and make excuses. My building had two washing machines and one was always broken down. It used to be a ...
clean building, but when the new people took it over, it was disgusting walking through the hallway. They are now remodeling it, but don’t be fooled by that. Before I moved out, I went without air-conditioning for two weeks and thankfully it was when the weather dropped.
All I can say is if you are moving in this place, be careful. There are cleaner and better apartment buildings in that area.
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Property Manager Responded
February 6, 2026
Thank you for taking the time to share your experience at ReNew on Naper. We appreciate you providing feedback regarding your two years at our community.
We understand your frustration with the changes you've observed since ReNew took over management from Huntington. It's disheartening to hear that you feel the cleanliness and responsiveness have declined. We are actively working to improve the resident experience, including the ongoing remodeling efforts you mentioned, and addressing issues with the common areas like the laundry facilities in your building. We're also taking steps to ensure our team is more responsive and helpful.
We take all feedback seriously, and we encourage you to reach out to us directly at renewonnaper@trinity-pm.com so we can gather more specific information and address your concerns appropriately.
Max of 2. Cats Welcome<br />Maximum Pets per Apartment: 2 Non-refundable Pet Fee: $200/per cat<br />Monthly Pet Rent per Pet: $20 per cat.