Disregard for Tenants Well-being
May 21, 2025 - Reseña de Apartments.com
I lived in the Regency Lakeside Apts for over three years and planned to live out my retirement years there. I absolutely loved living there. Unfortunately this turned out to be the most horrific living experience of my 80 plus year life. In August of 2024 I witnessed a filthy dirty disease infested mouse run across the floor of my living room. That was the first of over one dozen to follow in the next seven months. I immediately contacted management to help in catching this rodent and preventing ...
others from entering my apt. Long story short..management gave me every excuse imaginable why I had this infestation rather than doing everything they possibly could to resolve this situation. The mice continued to be present over the next seven months and since nothing was resolved, I knew I had to make the difficult decision to move out of this apt I loved. This situation was extremely devastating to me, not only having to leave my apt but the lack of care and concern from the office staff for my health and safety, and all the fees I incurred for moving out, made it obvious to me that I was not a valued tenant. I felt like this community had become my home, I was proud to be there and saddened to be so quickly dismissed.
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Property Manager Responded
May 23, 2025
Thank you for sharing your experience. We are deeply sorry to hear you remain dissatisfied. We thought we had reached a fair agreement with you and regret that our efforts did not meet your expectations. Your feedback is invaluable to us, and we are committed to improving our services to ensure the health and safety of all our residents. We appreciate your time with us and are truly sorry for any inconvenience caused. If there is anything more, we can do to assist you or would like to discuss further, please reach out.
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