Bugs
December 3, 2025 - Reseña de Apartments.com
Units are infested by cockroaches. Management says it's going to be weeks to over a month for anything to be done, even after previous reports and complaints. This is after pipes are bursting and we're woken up in the middle of the night by maintenance about emergencies. They allowed the building to get so bad it has water damage, mold, construction throughout the day for weeks. And the bugs are so bad from living on the rot in the walls at this point I have not been able to use my kitchen for ...
weeks either.
What do they offer? Platitudes, "oh we're at the mercy of the exterminator," and not even a simple apology. Doesn't matter how long you've lived here, pay your bills on time, live quietly, they don't care about tenants.
Save yourself a whole lot of trouble and never get an apartment here, unless you like scrubbing your apartment three times per day just to keep up with the cockroach poo.
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Property Manager Responded
December 16, 2025
Hello, we sincerely apologize for the significant challenges you've experienced at Reserve at Lake Pointe Apartments and Townhomes. We understand your frustration regarding the pest issues, maintenance concerns, and the impact on your daily life. We are actively addressing these situations and are committed to improving your living experience. Please reach out to our management office directly at clove@morganproperties.com so we can discuss this further and find a path forward.
Max of 2. - Initial Pet Fee: 300.00 (non-refundable).