The first time we tried to see a unit, we made an appointment for a Sunday at 11am. At 11:10, one of the leasing consultants, Elizabeth, arrived and told us there were no units to be shown. She said that she could show us the unit on the following Sunday. When we came back the following Sunday, Elizabeth told us that she couldn't show us the unit we were expecting to see because it was having maintenance done on it. Again, she told us that we would have to come back on Tuesday, so we made an
...appointment. Before leaving for our appointment on Tuesday, I called to verify that we could see the unit. She told me that the unit was majorly being worked on, so she couldn't show it to us. At this point, I only worked with the Assistant Manager.
I wanted to do the move-in inspection a few days before we'd move in just in case there was anything we wanted repaired. I called four days before we were supposed to move-in to schedule the inspection. Elizabeth said that we could come in anytime, no appointment needed. We came 2 days later (2 days before we were supposed to get the keys). Elizabeth said the unit could not be seen because they were painting.
I went to get the keys Friday and was shown the unit for the first time. The paint on the walls were peeling, there was a cockroach on the wall, the stucco on the outside of the building was cracked and broken, and the ceiling had dirt stains all over it (to name a few). It looked as though no staff member had walked through to make sure it was ready. Dori told us that she would have the maintenance people work on it, and that she would give me an update by the end of the day. While I was there, Dori was showing a maintenance worker something that needed to be painted. He started arguing with her and yelling at her. She later told me that we could move-in the following day, but our stuff had to be in the middle of the room and we could not sleep there until Sunday. We pushed back all of our plans to move Sunday.
On Sunday, we found that the unit was still unlivable. There were cockroaches crawling inside & outside the unit. The weather seal on the sliding door was crumpled allowing anything to crawl in. The bathroom cabinets peeled to the touch. There was a stain on the new carpet that smelled like urine or beer. Our carport cabinet had the previous renter's lock affixed and belongings inside. Again, no staff member had checked simple things for readiness. It was obvious that we could not move-in or live there.
Pet fee-$50/dog, $50/cat.