Don’t Move Here - Don’t Let the cheap rent fool you
July 5, 2023 - Reseña de Apartments.com
DO NOT LIVE HERE! This apartment complex has to be the worst in Austin. First off, I lived in a 2 bedroom apartment where my bedroom would flood every time it rained. I'd have to use my bath towels to try and soak up the water until maintenance would come (2-3 days later). They told me they didn't know where the water came from (because I had already cleaned it up and it had been days). It took them ~ 3 months to come out and "try" to solve it. Every other day I had to go to the leasing office to ...
try and get them to do something about it. No matter what, nothing was fixed. 4 months later they put us in a new unit in the back of the complex with the homeless.
Homeless camps are right behind our building and you can see them, hear them argue, and their dogs bark all night long.
Unfortunately, they "can't" do anything about it. Cars getting broken into often and the homeless will knock on your doors.
Also, do not sign up for covered parking. They make you pay this $50/month fee until the end of your lease, although you don't sign any paperwork to get the spot (they don´t tell you this). I'm no longer in need of the spot since I bought a house, but they're forcing me to pay the fee as they automatically tacked it onto my lease.
You also have to pay for trash pick-up, even if you don't use it, which is terrible. I'm a 45sec walk from the dumpster and take it myself, but still have to pay the fee. They should get with the times and only have people pay who are using the service.
Another drawback is when paying your rent online (app), you have to pay a fee (you're paying the apartment's fee for them to have the app).
Please avoid this place at all costs. The rent may look good, but this place is disgusting. If you do sign, your rent will go up ~$500 each renewal. Your appliances will constantly break and the water gets turned off at least 2x/month. People had to go to the Gold's Gym and LA Fitness close by to shower because they said someone hit the main water line.
Also, should you end your lease, they charge you $250 to not renew. If you find a roommate to replace your unit, you’ll be charged $500 for “they’re damages of finding a replacement”.
You've been warned!
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Property Manager Responded
July 7, 2023
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, do you mind reaching out to us directly at pm.retreatbc@avenue5apt.com or 1 512-444-1471?
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