Avoid Reveal Apartments/Avenue 5 Properties – Nightmare Move-In & Terrible Management
July 25, 2025 - Reseña de Apartments.com
Avoid Reveal Apartments (managed by Avenue5) at all costs. I've rented for over 10 years, and this has been by far my worst experience — completely unprofessional, disorganized, and deeply disappointing.
I was promised a “luxury” renovated unit. What I got was a barely livable space: warped floors, chipped mirrors, crooked cabinets, protruding nails on the balcony, a broken washer, and a long list of cosmetic and functional issues. I was shown upgraded finishes and told I’d have soft-close ...
cabinets — instead, mine are misaligned and stick shut.
The nightmare started on day one. I arrived on my confirmed move-in date, only to be told the unit wasn’t ready — no call, no warning. I waited around for hours before finally getting keys to an apartment even the staff admitted should not have been released. My move-in was ultimately delayed by five days.
I was assured issues would be resolved quickly — they weren’t. I had to constantly follow up for updates. Work orders were closed without any work being done. Communication was nearly nonexistent, and one staff member was consistently rude and dismissive. They claim the property gates lock at 6 PM — they don’t. The gates are always open.
Here’s just a sample of what I walked into:
Warped floors and baseboards, with flooring peeling up in the living room
Chipped cabinets and doors, holes in surfaces, and leftover command strips from the previous tenant
Scratched appliances
Nonworking outlets
Door frames that don’t seal
Holes in the walls and painted-over nails
Sticky residue and debris outside the front door
A washer with no cold water (and the laughable excuse: “cold water doesn’t work in Arizona” — completely false)
I will say the Maintenace team is friendly & respectful.
This property might look appealing during a tour, but don’t be fooled — once you move in, you’re on your own. Walls are paper thin, you can hear everything from surrounding units. If you expect decent service, timely repairs, honest communication, or to simply receive what you were promised, this is not the place for you.
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