I am a QA professional, and I call it like I see it, so when I write this review, you will know that I am not being “sponsored” or just throwing my two cents in for a bonus or perk.
My experience with Mansions of Onion Creek has been nothing but positive with S class service. The staff in the leasing office is friendly, knowledgeable, and caring. Any questions I have had they are always there to answer and help, no matter how "silly" the question may be. Upon moving in, I had a few problems with
...the apartment, one of the major components was the AC didn't work (it was about 90 degrees in the apartment) and the water smelled bad. However, despite these "major" issues, I did not get upset because it is natural for things to be a bit rusty when moving into an apartment. That is what inspection lists and work orders are for (and opening windows lol). But what really blew me away was the turnaround time and professionalism of the maintenance team. When I put in a work order to fix the A/C and water heater issue, it took the maintenance team less than 3 hours to come and fix my issue. I believe the Maintenance team is the true MVPs because it seems that they really try to fix any concern within a 24–48-hour window and my fixes only took a few hours. So, kudos to the maintenance team for being BAMF’s and to the leasing office for ensuring everything runs smoothly.
As far as the complex goes, the complex is in a great location and is conveniently close to all the essentials. If you go 5-10 miles north or south of the complex, you are bound to get anything you need for your daily life. It is right on the edge of South Austin, so getting into the city is rather quick (even with the regular commute traffic), and the people in the complex seem to be friendly and just trying to live their lives the best they can (like the rest of us).
Now, I will say, the only “problems” with the apartment (and I would not even say they are problems necessarily) is since the complex is relatively new, there is construction going on in the area, some typos on the resident portal, and potentially noisy neighbors. However, the fact that they are doing construction and fixing things around the complex (on top of doing it all in a timely manner) just goes to show the dedication and professionalism of the Mansions of Onion Creek team. As far as noisy neighbors go, that's just natural with apartment living and that's why you go talk to your neighbor and become friends.
Max of 2. | Restrictions: The following breeds are generally prohibited: Akita, American Staffordshire Terrier/Bull Terrier (aka Pit Bull), Presa Canario, Chow Chow, Doberman Pinscher, German Shepherd, Great Dane, all Husky & Malamute breeds, Rottweiler, w...