Honestly, all I have to say is red flag — RUN. This apartment complex has been nothing but stress from day one.
When we first moved in, our unit flooded from the apartment above. Maintenance patched the ceiling and promised they’d be back to fix it properly. Four years later — we moved out with the same patch job still there. That alone tells you everything you need to know.
Maintenance is terrible. They either don’t reply, don’t communicate, or show up and still don’t fix anything. Half-done
...work, ignored requests, and weeks (sometimes months) of waiting. Our AC leaked so badly the bucket underneath was overflowing, the AC completely stopped working, and even the emergency line told us it “wasn’t an emergency.” We sat in a hot apartment with two kids and water everywhere, and it still took almost a month for someone to come.
Then there’s the towing nightmare.
Our car was towed twice, and both times the complex admitted it was THEIR mistake. They allow random tow companies to pull cars even when you’re parked in your own assigned spot. And instead of helping, we had to take time off work, load up our two kids, and drive to the tow yard ourselves — all because of their incompetence.
And for everyone saying the front office is “super helpful” — I hope people notice that they pick and choose who they actually help. Because not everyone gets that same experience. Most of the time the office is closed, the people working there have no idea how to answer basic questions, the manager stays hidden in the back, and they NEVER answer their phones. I have multiple emails showing how many times they ignored us. It feels like they just hire anyone, whether they care or not.
Ever since the new manager took over, everything has gone downhill. More fees, no improvements, no accountability, and absolutely zero customer service. They nickel-and-dime tenants while letting the whole property rot.
Move-out was exactly what we expected: unnecessary charges for basic turnover work that should already be on their end.
After four years here, I can confidently say:
Avoid this place at all costs. You deserve better.
Property Manager Responded