As a current tenant, I would not recommend Riverpark to anyone searching.
1st experience (last yr) in a 4th floor unit. At 3am, my fire alarm started going off and Come to find out there was a leak pouring through the alarm and into my unit. By the next morning the carpet area was stained, and the wood floors started bubbling from damage. While at work, maintenance simply mopped the floor and removed the alarm (Not even replace as they didn’t have anymore. Ps, 6 months later it wasn’t replaced
...lol). I had to chase them down to fix the flooring, carpet and alarm which took another week.
Only issue at the time so I gave them the benefit of the doubt and signed a new lease for a different unit (Current). Why, people in the community are kind and close to work but…..
First issue on current unit: A burn smell was coming from the washing machine early into my lease. I reported this, they looked at it and said it was fixed. The next time I used the washer, I left the house for about 30min and when I came back to my apartment it was smelling like something was on fire and the washing machine was soaked in water and completely ruined all the clothes I had washing. This was a definite hazard and safety issue which I reported and it took multiple weeks to resolve as they had to order new machine. The issue is that it was brushed off as a minor issue until I reported this AGAIN.
Fast forward 2 months ago, another leak but this time in the hall way. Can’t make this up, 1am I walk to my bathroom near the entrance and step on a puddle of dirty water flooding my hallway. I open the door and maintenance is literally power washing the hallway carpet water INTO the corner units (mine and potentially 2 others). Maintenance sees me and literally says “I’ll clean that when I’m done”, not even a simply sorry. After reporting this to management, they also just said sorry and nothing was done at all about what happened. At this stage, I even felt the need to report it to BBB and never got a response from Equity Residence or Riverpark. The only applicable resolution at this stage is to get out of the lease.
I’ve never left a review before and normally try not to make a big deal but I just wanna help any future tenant from making a mistake coming here.
Max of 2. | Restrictions: Dogs and cats, including puppies and kittens under 1 year old, are welcome at our community. All pet residents must have their health check and shots by 6 months of age. A signed animal addendum is required to be on file at our le...