I had high hopes when I moved into Riverset, but unfortunately, my experience has been nothing short of a nightmare due to the horrible management.
First off, the management office is practically impossible to get ahold of. Emails go unanswered for days, phone calls are either ignored or met with vague responses, and when you finally get someone on the phone, they’re unhelpful and dismissive. It’s like they don’t care about their tenants at all.
Maintenance is another huge issue. Requests take
...forever to be addressed, and when they are, the work is often half-done or poorly executed. I’ve had multiple issues in my unit that I’ve had to follow up on repeatedly, only to be told they’ll “get to it soon,” but nothing gets resolved. It’s been weeks of waiting for simple fixes.
Additionally, there are constant issues with the property itself. Things like a broken gate which damaged my vehicle significantly, my reserved parking spots being parked in by someone else, and HVAC problems are just a few of the ongoing problems. It feels like nobody is actually overseeing the place or maintaining anything, and I’m left paying high rent for subpar living conditions.
To top it all off, the management team is incredibly uncoordinated and unprofessional. It’s as if they have no regard for the tenants who are paying to live here. I’ve had several interactions with the office staff that left me feeling frustrated, unheard, and downright disrespected.
Do yourself a favor and avoid this place if you’re looking for a well-managed, responsive, and professional living experience. There are plenty of other options in the area that actually value their residents and provide decent service. Don’t waste your time or money here!
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