This was the absolute worst apartment experience in my life thus far from start to finish. Our move in was a complete mess. We later realized that nobody ever knew what was going on in the office because management is constantly turning over. In the 10 months we stayed in this horrific lease, we saw at LEAST three separate managers. Further, the handoff process for their documents is nonexistent. The regional manager – Michael – is kind enough, but seems to have no idea what actually happens with
...the management team at SB1K.
If you think about moving here, they talk all about their amenities, but don’t take that at face value. If you want to use the resident lounge, you have to pay $350 (!!!!!!) dollars. The pool is disgusting. It is NOT salt water and our friends saw a homeless man bathing in it on more than one occasion.
They also have mice. We caught FOUR mice in less than 2 weeks. We also had friends on the first floor catch videos of mice on her cameras at home. When we called to report it, they assured someone would come by to exterminate. More than TEN DAYS LATER someone finally came, threw some poison behind the fridge and stove, and called it good. When we decided to end our lease one month early because of this, the manager at the time said she understood and would allow us to leave. By the time we completed move-out, this manager (the THRID manager we knew of in our time there) had left. The new manager said she was not handed over any info that we were allowed to end our lease because of these health hazards, and she tried to charge us OVER $6,000 to leave.
Finally – it’s blatantly unsafe. The doors are constantly broken (INCLUDING the garage door), so people from the outside can get in at any time (hence people bathing in the pool). During one of our last weeks enduring this place, we were woken up at 2AM by someone running their shoulder into our locked door and trying to get in. While I called 911, my partner tried to reason with the intruder. He started showing videos of explosions, violence, etc. through our peephole on his phone. Not only did the property management not care when we sent the video to them, they also did nothing to notify residents that this occurred nor did they even send a simple email regarding safety. The 911 operator actually told me other people were calling in about the man outside, but NO SECURITY WHATSOEVER was anywhere to be found in or around the apartment complex.
Property Manager Responded