I will start off by saying that the only reason to give this place even one start is for its location. Right off of Southport road, it is close to shopping, banking, and many conveniences. Beyond that, this is the WORST place to rent that I have ever encountered. My girlfriend just moved out of this place, and it was long overdue that she did. Where to even begin. Well, right now, with the changes from Tuscan Pointe to Southport Crossing, none of the listed phone numbers for this place work. They
...are all disconnected. So you have to go to the office to have anything addressed. The office staff are far from helpful. They always say that they can't do anything without speaking to the manager. The manager, of course, is never in the office. Maintenance is a joke. The onsite laundry in my girlfriend's building broke down around Thanksgiving of 2014 and when we moved her out on 08/28/15 they had still not been fixed. The roof above the stairwell leaked from the day she moved in. It caused mold to grow across the ceiling, and the stairs would freeze in the winter. Her toilet started running and would not stop. Calls were made, as were visits to the office, on a twice weekly basis, and no one came to fix anything. We went to the office to turn her keys in after we got her moved out. The person that was there (not the manager) took her keys but did not provide her with anything to sign. She asked if there was a form she needed to fill out, and they said "No, you're all set." Cut to 09/03/15, and lo and behold, her rent for this place was deducted from her checking account since she had online payments enabled. We go to the office to get a refund, they tell us that she wasn't supposed to move until 09/07, which was wrong. They told her that they never received her keys, and that her move out paperwork hadn't been filled out. Then, to top it all off, we can't get our money refunded until the manager comes back to the office on 09.08. All of this, on top of lost rent checks, holes in the floor, rats in the cupboards, storing OPEN gas tanks in the basement and flooding the apartments with fumes, homeless people sleeping in the laundry rooms, sub-standard wiring that would shut your power off if you open the fridge while the oven was on, A/C that didn't work at the start of each summer, a furnace that stunk of fumes each time it turned on, and a screened in porch with rotten floor boards point to a place that you shouldn't rent from and should probably be condemned.
Max of 255.