I am a current resident and I have currently been without water at my apartment for 7 hours. I received no notice that my water was being shut off and when I called the office the woman I spoke to said, "sorry we just found out he turned the water off and are unsure when it will be turned back on." She also informed me that she was about to send out an email informing us of the emergency shut off, but no email was ever received by me or any of the other tenants in this building. That was 7 hours
...ago and still no email or water. I have had to walk to the pool to use the bathroom and to just get a drink of water.
This unfortunately is not the first indiscretion. I have woken up 2 other times with no water due to an "emergency shut-off" with no email notice or call. Every time I called the office about the lack of water in my apartment I always get the excuse, "sorry, we were about to send an email out about that." Those times I also never ended up receiving an email.
I also had reported that my water heater was not working and would be without hot water for several days. I would call the emergency maintenance hot line on the weekends and no one would get back to me until Monday. This was also a repeat offense. It took me being without hot water for several days and them coming to "check" my heater 5 separate times over a few months until they FINALLY replaced it. Very happy I have a gym membership so I could shower.
They have a lack of attention or care for their tenants. Over the summer months there also seems to be an increase in crime in the area. I found this out the hard way. My friends car was stolen from behind the gates, my bike (which was locked up) was taken apart piece by piece and stolen, and my car was vandalized. The office did nothing. They didn't warn us about the increase of crime, nor did they vamp up security. The apartments near by, San Lagos and San Prado, had the curtesy to send out an email to their tenants informing them about the increase in crime rate and advising them to be a little extra cautious. Wish Sage Stone had the same courtesy for their tenants.
Clearly I would NOT RECOMMEND these apartments and WILL NOT BE RENEWING MY LEASE. If I could, I would move out tomorrow.
Max of 2. Pet rent for 2 pets is $45. PooPrints DNA swab $55+ tax for one dog. $110+ tax for two dogs.