Horrible screening process
June 16, 2026 - Reseña de Apartments.com
I submitted a 94 page tax return with perfectly filled out IRS forms and somehow it was still impossible for them to verify its authenticity. Insane.
Property Manager Responded
June 18, 2026
Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, as our goal is to provide exceptional service to every prospective resident. Please understand that our team is unable to verify income documentation directly in the leasing office. All income documents are required to be submitted through SNAPPT, our third-party verification system, and all applicants must complete this same process. This policy is in place to ensure consistency, fairness, and compliance with our application requirements, and is not a decision made on an individual basis. We understand that this process can sometimes be frustrating, and we apologize if our communication did not leave you feeling supported. We appreciate your feedback and will use it as an opportunity to continue improving the experience we provide to all future residents. Thank you again for your time, and we wish you all the best. Best, Saiya Team
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