Poorly managed property and awful staff
May 9, 2025 - Reseña de Apartments.com
Even if maintenance comes to fix your issue on the first report (it averages 3 attempts before I see someone...) they do the cheapest "fix" possible. We recently had our kitchen sink leak and cause mold to grow in the cabinet...and they just painted over the mold and nailed a new board on top.
The property manager, Laura, is terrible. She doesn't answer questions when it matters and only abides by which portions of the lease matter to her. Violations are rampant - especially parking - and she ...
does nothing. She does, however, change the language in legal documents when you're her target.
The lake is filled with trash and mold and whatever else gets in there - it's gross, albeit colorful, to look at. The grounds are covered in more dog poop and weeds than actual landscaping.
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Property Manager Responded
May 16, 2025
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the frustrations you've encountered. Your concerns regarding maintenance, communication, and the condition of the grounds are taken seriously, and we understand how these issues can impact your living experience.
We strive to provide a well-maintained and respectful community, and it’s clear from your review that we fell short in your case. Please know that we are actively working to improve the quality of our maintenance services, address common area upkeep, and ensure consistent enforcement of community policies.
If you’re open to it, we would appreciate the opportunity to discuss your concerns directly and work toward a resolution. Please contact our office so we can better understand your experience and see how we can make things right.
Sincerely, The Sanctuary Cove Team
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