We lived at Saratoga Place for a year and in the beginning we really loved it. The leasing staff at the time was decent, although they lied about many many things. Eventually the management company cleaned house and they were gone, but the damage was already done. We were promised a fully renovated apartment (you cannot see the actual unit you are renting when you apply, you only see the fully renovated model); we definitely did not get a renovated model. Our apartment had older appliances
...and the old floor. We had a bathtub that was unable to be used because it was PAINTED to look new and just peeled all the time. Maintenance was amazing and did what they could, but JRK Management refused to do proper repairs, so the issue was never handled.
The front office staff (Vickie) is very nice and she will go out of their way to help you, but her hands are tied by JRK. They did a multi-million dollar upgrade to their leasing office and pool area, but the residents are still the ones suffering with maintenance problems.
To top off our problems, when it was getting close to lease renewal, we asked and asked and we were told they have not received the paperwork from the corporate office. When it did come, with a 12% increase, it was literally 61 days prior to our lease expiration date...note: the lease requires a 60 day notice. Dosent matter that I had been requesting for months to get it taken care of. At this point, we still had only 1 working bathroom (6+ months of the tub not working) and other issues. We decided not to renew the lease.
As of now, we are still fighting with JRK Tenant Relations for our security deposit. Or should I say, we are calling and emailing...but they don't have the courtesty to respond.
So renter beware....this Property Management company is horrible. While the property is beautiful and the onsite staff is great, they just don't have the full authority to take care of the residents that pay the bills...I would HIGHLY recommend you go somewhere else...at least until JRK is gone...
Max of 2.