Management don't reply to customers
January 23, 2022 - Reseña de Apartments.com
Don't let residents know about water shut off and any maintenance issues and have no one answer phone calls on office or maintenance over the weekend
Property Manager Responded
April 1, 2024
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you've experienced regarding communication and response times from our management team.
Ensuring timely communication and addressing maintenance issues promptly are top priorities for us. We are actively working to improve our communication channels and response procedures to better serve our residents, including providing advance notice about water shut-offs and keeping residents informed about maintenance issues.
We take your feedback seriously and are committed to enhancing our services. If you have any specific concerns or require immediate assistance, please reach out to us directly. Your satisfaction is important to us, and we appreciate your patience as we work to improve our processes.
Thank you for choosing to be a part of our community, and we look forward to addressing your concerns and providing you with a better experience.
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