Nightmare Move In Experience
August 10, 2026 - Reseña de Apartments.com
If I could put zero stars, then I would. We just moved across the country from Chicago to Frisco into a 3 bedroom unit. Upon move in, the smell in the apartment was disgusting, the toilets were dirty with small bugs present, the AC was broken in the middle of Texas summer, the oven was broken, and two towel racks completely falling off the wall. We stayed in a hotel our first night due to how bad it was. They said the cleaners would come at 8 am the next day and they didn't show up until 11:15. ...
They might not have shown up at all if I didn't say anything about them being late. This place is considered to be a luxury apartment, but the professionalism and preparedness is anything but that. There have been some additional concessions granted, but nowhere near enough to satisfy. Not to mention, our AC, oven, and towel racks still aren't fixed. NIGHTMARE move-in experience.
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Property Manager Responded
August 13, 2026
Thank you for sharing your experience. We're truly sorry to hear about the challenges you faced during your move-in. This is not the standard we strive for, and we understand your frustration. We invite you to contact our office at 214-469-0100 or skyhousefriscomgr@willowbridgepc.com so we can address your concerns directly and work towards a resolution.
Sincerely,
The Skyhouse Frisco Station Management Team
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