Old buildings with issues and charges tenants for those issues
July 24, 2024 - Reseña de Apartments.com
Both of my children rented apartments at Southwinds. Both apartments had numerous issues including my daughter having a deep hole in the floor that was just covered with vinyl and caved in when my daughter stepped on the area. It was deep enough she could have broken her ankle. The assistant manager was rude and blamed it on her 8 lb dog. Also reported neighbor smoking marijuana that stunk up her apartment and nothing was done. There were many other issues including heating/air problems, old ...
broken appliances and many other issues. When their leases were up they charged us right at 1000$ to repair damages caused from the buildings just being old. The assistant manager came to monetary agreement we have on tape but then lied and sent a crazy amount to debt collector. We are turning it over to an attorney. Beware!!!!
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Property Manager Responded
August 5, 2024
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience and the concerns you have raised. We always strive to provide a positive living environment for our residents, and we regret that we fell short of your expectations. Regarding the damage charges, please understand that these charges are assessed based on the condition of the apartment at the time of move-out, as outlined in the lease agreement. We take great care in ensuring that all assessments are fair and accurate. If there are any discrepancies or if you have additional information you believe should be considered, we encourage you to reach out to our office directly. We are more than willing to review any supporting documentation or discuss the charges in more detail. Our goal is to address any concerns you have and ensure that you feel heard and valued. Please contact us at (615) 790-2268 or manager.southwindapts@freemanwebb.com so that we can further resolve this ...
issue. Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to improve your experience with us.
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