HORRIBLE!!!! COMPLETELY UNPROFESSIONAL! I went in to get information about an apartment and the office manager seemed superficial and the apartment policy was very subjective. I was not pleased to see that she could not give concrete answers to my questions! Also, I went back in for a second chance and the older lady in the main "lobby" rolled her eyes and said, "the guy from earlier is back again" (voice dripped in disgust). I also asked about my security deposit check and they claimed I never
...gave them one, implied I was irresponsible and a liar, an offered a more expensive apartment. As a disabled decorated combat veteran, I did not take this too lightly!!! UNFORTUNATELY, I still chose to move in for a temporary place to stay. It has been one of the biggest mistakes of my life! The office staff tells you lovely stories when you interview with them, but once in it all changes. I’ve been living here for 7 months and it's been nothing but problems. The heat can only be set at 75 degrees no higher, not all of the apartments are fully insulated, windows are VERY drafty, sidewalks are BARELY salted, the two office ladies are hard to contact and when you do they are EXTREMELY rude and act as though you are an inconvenience. I have a younger son living with me and I will not continue to give my disability income to a company that treats me so poorly and still remains cold in the winter. This is the most unprofessional experience I have ever had in customer service in over 30 years. Be sure and get a copy of the lease and read it thoroughly before you sign, you will be surprised at the hidden costs that you are not told about!!! Furthermore, I also just found out I have a friend who was treated VERY poorly from them as well. They are moving out soon, but not before they were overcharged and assessed major fees. I will be reporting this to as many companies as possible and making sure people realize how terrible this place has been! Spend a few extra dollars and live somewhere else!
Property Manager Responded