I have been living here for 12 years. The community itself tends to be peaceful and scenic.
A big con is the rent increases. They used to offer two year leases with a rate locked in, but now they only offer one year leases and the rent always increases (not to mention the security deposit). The complex offers a pool and gym, but I never use it. They now charge people to use the pol because of overcrowding. Parking can be an annoyance, as tenants from two buildings over will park and take up
...spaces in your building's lot (not to mention the pot smokers that like to stay in their cars and smoke).
The complex does much to keep up with landscaping (which is probably where the rent money is going), but when there is work to be done inside your apartment, it depends. I had to wait two weeks to get a new washing machine even though I has complained about it not working properly two weeks prior to when it broke. It was not fun to wash four loads of laundry (each week) in my kitchen sink by hand. However, when they decided to renovate the terraces, walkways and do window replacements, the complex notified me about a week in advance that they are coming into my apartment no matter what. This was irritating. One worker walked in on my mother while she was getting dressed and he did not even bother knocking at the door. He claimed he thought she was at work. Who is this stranger to say that?
Even though the apartment is spacious, it has been tiring as a nonsmoker to deal with smoking residents. I have often been forced to keep my windows closed to avoid tobacco smoke entering my apartment since tenants like to smoke outside. Now I am contending with marijuana smokers who like to smoke inside their apartment (which is below mine). My whole apartment reeks of the foul smelling odor, making it virtually uninhabitable. Calls to the police have not done much to stop them, and the tenants have even denied "doing anything tonight" when I asked them about it. Maintenance sealed my piping, but the odor stills comes in. I have to wait maybe 90 days to get the police report that was made regarding the issue in order to give it to property management, as well as a log of the times marijuana odors have entered my apartment. No one at Heatherwood seems to be doing anything else to help. This issue now has to be taken to the DA or maybe EPA.
Overall, it may be pretty on the outside, but beware of what's going on on the inside at Spruce Pond.
Property Manager Responded