First off, we never lived at Steeplechase Apartments. Yet, our experience with the application process and the leasing agent we worked with, Levi, were both HORRIBLE and made this whole move the absolute worst one I've ever experienced (and I've moved A LOT in the past due to work and graduate school). We applied for the apartment 1-2 months prior to moving and even put $100 deposit down to secure the unit. Both myself and my significant other spoke to Levi during this time and were assured
...that the $100 deposit would reserve/hold the unit. However, when I submitted some additional required paperwork, I was ONLY THEN informed by Levi that our application was denied until the paperwork was received and subsequently, they had given our unit away. I understand that they have policies and procedures and I would have been fine and understanding if this was told to us beforehand, BUT THIS WAS NEVER STATED; rather, he expressed the exact opposite. So, when I made it very clear to Levi that that was NOT what he told myself OR my significant other (who I doubled checked with just in case I misheard or misremembered something), his only response(s) were "I see" and that he didn't know when another unit would be available. Subsequently, this led to us scrambling to find another apartment at the last minute while remaining on their waiting list (which we were assured we were at the very top of but again, might have been a lie since this had been our experience thus far and every time I asked Levi for an update on availability, the dates seemed to get farther and farther out). And even though it's been a month or more at this point since the original application was submitted, I'm still getting emails from Levi saying "I just noticed this was missing..." In summary, if you're looking for an apartment that you can be reasonably certain will still be yours after you put a deposit down and is staffed by competent leasing agents, Steeplechase Apartments is not the choice for you.
Max of 3. Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.