have lived in this apartment complex for almost 4 years, and am moving out this summer. In October of 2017, a note was left on all of our doors letting us know the property was getting sold. I wasn't worried because I was convinced it couldn't get worse than the Connor Group. I was wrong. The company that took over, ROCO Real Estate, is a fairly young and inexperienced company by industry standards, and it shows. The property has been through 3 managers, 5 or so office staff and 3 maintenance men
...since the end of October. This makes it impossible to get anything done or to have any sort of consistency in the upkeep of the property. There are things I requested be done in DECEMBER that are still outstanding. They haven't kept the residents up to date on policy changes, changing things like UPS/USPS package acceptance, rent due dates and office hours without any warning. The office hours on the door don't even match the website. Each manager has asked for time to get used to things, and for us to be patient, while the maintenance requests pile up. It's been 5 months and things just aren't getting better. The apartments are not very nice for how much I pay, and the First Billing Services bundle is ridiculous. I was told that when the Connor Group left First Billing Services would go away too but it hasn't. The complex used to feel really safe and the location is great, which is what has kept me there for so long. But it's going down hill and fast.
ROCO Real Estate should not purchase properties they aren't ready to manage - it's not like they are in a retail business - they are in a business where people are paying them to manage their HOMES. When you don't remove snow, fail to keep the hallways clean, issue erroneous eviction notices, allow mail to pile up all over the floor of the building, have no control over the property in general - you are impacting people -people with jobs, families, lives etc. When you start not to feel safe or comfortable in your own home, it's more than a management problem. They should do better or find something else to do with their time. Being from the area, and knowing what else is out there, I encourage any one reading this to live literally anywhere else.
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