I want to first start by saying this has been the worst experience ever being that this is my first apartment.
From the beginning, we were painted a fairytale picture, but once we moved in, it was a complete nightmare. From maintenance requests not being done correctly or in a timely manner, to our neighbors stomping all times of the night making so much noise, they state we have quiet hours, but never enforced them. I requested the address for the leasing office since it’s not available
...online and was given the run around, but never given the address.
Pest control is truly a joke, if you view around the apartment windows there are rips in the screens and screens that do not fit allowing bugs to get into the apartment. This was never addressed or replaced and I basically had to spray for myself yet we pay for pest control.
Then I overpaid on my rent. They stated they were not able to issue me a refund back on my card so they would have to issue me a check. I have told them this on 06/20/2025 and it is currently 07/14/2025. They claim their accounting department is located in Virginia. I have asked for an update or a tracking number so I can ensure my check is in route like they said and it seems that they never put in a request for it.
The property manager, Ana, then proceeds to ask me what day am I going to move out like that mattered a month later I still have not received my check and they don’t have a tracking number for it. In my perspective, it’s giving you were not trying to give me my money until I moved out from you asking me that question and me still have not receiving my money.
On top of that my car got broken into 7/11/25, I asked the manager to review the camera so I can make a police report. She stated she searched for hours and did not see any evidence of anyone breaking into my car., I then proceeded to ask her if I could review the cameras myself because clearly someone did break into my car because my car has been broken into. She states that she’ll review the cameras again and then all of a sudden she has the footage of someone breaking into my car. I would not recommend this apartment to anyone it’s overpriced with no amenities and it’s like they don’t care about their residence at all.
Max of 2. Pets are not permitted at Stella's Place Apartments, other than under exceptional circumstances and only when approved by University Property.