HUGE KUDOS to the management here! Susan and her staff have been exemplary in dealing with the major noise problems. Many tenants are very inconsiderate and rude, and don't care at all about the fact that their lease agreements prohibit certain behavior that negatively impacts others, or simply DON'T CARE. Management here is actively working to solve the problems. I have never had such a caring, responsive office team. It seems to me any tenants (or their visitors) leaving bad reviews are
...either part of the problem, or not letting the office know about problems so they can take care of them.
If something is WRONG, let them know and give them a chance to solve it. Susan and her team will work with you.
My apartment is beautiful, spacious and upgraded. I lived in my previous complex in Gilbert for more than five years and it was not nearly as nice, and the new company that bought it was awful, uncaring and rude. There is a world of difference here.
I feed very confident that if problems arise, the staff will take care of them. They WANT their tenants to love it here; after all, these are our HOMES, and they want us to stay.
I am aware that a couple of years ago there were big problems here, apparently including crime. That was BEFORE the current company bought the complex, and they (and Susan) have effected a big change. I keep an eye on the crime reports via Phoenix PD, and there is basically no crime here anymore. Just the normal amount any complex experiences.
THANK YOU Susan, Dave, Dominique, Sydney, and anyone whose name I am forgetting. We love our apartment.
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