Terrible ending.
October 24, 2021 - Reseña de Apartments.com
I have mixed feelings about our 3 year stay, but I’m completely blown away by how we were treated on our way out.
Our apartment was alright, but it’s very close quarters with our neighbors. Road noise was agitating. But the basement facilities were awful. We had to deal with flooding during the spring to the extent that we had to often take stuff out of our storage unit. The basement always faintly smelled like mold, but it got really bad (to the extent where we could smell it in our ...
bathroom) during big rainfall.
It clearly needs mitigation. As a former employee of serv-pro, it’s time they call them. Hot water was hard to come by as well.
The real kicker was our treatment on the way out. Their management team put a lot of pressure on us to move out early so they could rent it to the next tenants. We tried to help them out because we were able to, but it was added stress nonetheless. They then tore into our security deposit so badly that they sent us a BILL for the thousand + dollar carpet removal/replacement. Now, we didn’t walk through the place with them, they never showed us the supposed damage (matting and pet odor), and they sure as heck didn’t prove to us that it couldn’t be cleaned. We were just sent the bill and given ten days before they sent it to collections. I’m completely taken back by the way they pushed us out then attacked our deposit.
We’re currently trying to reach out to the carpet company and plan on taking this issue up with the state. I’ve come to expect tough check outs with big company property management companies, but I never imagined they’d be so cut throat and put us through that.
So; absolutely not. I would not recommend this place to anyone. And I’m very glad we are now in a house and won’t have to deal with management companies like fiduciary management.
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