I was moving during quarantine and had very little luck getting through to offices, but this one was very quick with their reply and the whole process went relatively smoothly and the staff was very nice. Ive had some frustrating moments such as them pushing back the move in date, no walkthrough despite being told we were doing one, not having access to my mail for 6 months and an unclear explanation, and most recently they replaced the mailboxes, didnt tell me I needed to pay for a new key or
...wait several days. I called to get the key because I had a few packages arriving for easter, they suddenly say I need to pay and dont know how long it will take. I called on a wed and they didnt tell me that they would be closed on Friday so I assume they have 2 whole business days for them to copy the key before leave for the weekend. I play phone tag for a week before they call me saying the key has been ready and they were waiting for me to call them and get it. How would I know to call and get it if I didnt know it was ready? There was medication in the package and I was not happy. Otherwise, the property is very nice and generally quite (one neighbor likes to play very loud music with the windows open late on the weekends but security is usually called and they turn it down) the gate is open during weekday business hrs. Theres apparently a guest code no one gave me so my family visiting late has to wait for me run through the parking lot with my remote to let them in only to find out 8 months in theres a guest code from a random resident. The apartment was comfortable but no light fixtures in the bedroom or livingroom and the light in the bathroom is connected to the loudest fan ever which is annoying. There are outdoor roaches and Ive only seen 2 inside in the year Ive lived here. Aside from those small things I actually really do like this place. Maintenance calls are answered quickly and easily when my fridge stopped getting cold. The neighborhood is great and its very pretty and peaceful. Im not worried about theft or vandalism. The walls arent thin, I can hardly ever hear any noise from my neighbors aside from water in the pipes and Im assuming some energetic children once in a while stomping around. Im from the mountains and was worried the nature would be lacking but its very green and Im backed up to a lawn with a hedge and ivy covered houses. Perfect. I know I'll have hicups with any management office and these werent a huge deal in comparison
Max of 2.