I liked living in my loft. It was spacious and nice, and I never had major repair needs. The frustrating thing about living here was that the office staff failed again and again to follow-up on my requests, whether it be for a repair, a laundry refund, information about subletting, or, after I moved out, my security deposit. For example, in April of 2015, I stopped by the office to let them know that the laundry machine had eaten a five dollar bill. The woman, who is very friendly in person, was
...very apologetic and said it would be no problem for her to slip a refund under my door. I never received it.
Later that year, we switched to a new laundry system and had to trade in our cards. I verified with the office that I had $11.25 on my old laundry card and asked if that would be added to my new one. The woman looked confused, as if she hadn't thought of this, and then said, "We'll send a letter." I never received a letter. My emails and calls about it were never returned. The amount of money isn't high--it's just frustrating to feel that my requests went ignored.
Similarly, in April, I put in a request for a new smoke detector battery, because mine had died. I wasn't sure if this was even something Glacier Hills was in charge of, but someone said they'd come repair it the next day. They never came. I eventually replaced it myself.
Now, it's been 2.5 months since I moved out, and I still haven't received my security deposit. This is the thing that most annoys me, because it's a big sum of money. I called, and the front desk said they'd send it. They didn't.
Max of 2. Month pet rent for 1 cat is $35, $50 for 2.