Refused to refund Application fee due to their move in delay.
August 19, 2026 - Reseña de Apartments.com
Management refused to refund my application fee. Despite not meeting their own deadline for the move in date. I completed the online application and paid the fee. I had a couple of questions so I called. I spoke to someone that could not answer the question but said she would check with management and promised to call me back. I waited 4+ hours.She forgot about me. First red flag. I called back and Carter the manager answered. I explained I had been waiting for hours for a call back. He stated, ...
they would have a room coming available on the 8/15 and if needed they could accommodate an early move in. I visited the Summit on 8/10/26 to take a tour and ask about moving in early. They didn’t have a show room for future residents. They require you to move in sight unseen. 2nd red flag. I asked if it was possible to move in before the 15th per our phone conversation? I’m new to Charleston and new to the teaching hospital. I came car packed and ready to move in. Carter said, he could have the room ready in two days. I was relieved. I made hotel accommodations waiting for Carter to call. He forgot about me too and 3rd red flag. The two days he promised came and went. The original move in date of 8/15/26 posted on the website came and went. The room wasn’t cleaned and move in ready by the advertised date. 4th red flag. I received an email on 8/19/26 asking me to sign the lease. I am a reasonable person but management made no attempts to call or email with move in delays. I scrambled to find another place to stay. I called and asked for a refund of my application fee to use for gas or groceries since they were delayed and never reached out. I held the line and when the person came back she told me No. It’s bad business. I’d like my application fee returned since the move in date was delayed due to no fault of my own.
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