I Would Not Recommend
May 28, 2024 - Reseña de Apartments.com
The apartments aren't anything fancy but overall, they're ok for the price of rent, location, and the free parking.
My issue has to do with my moving out process, specifically using the the "free service" provided for hauling. Overall the lack of communication and accountability is why I would not recommend living here.
When I moved in I was told that I was able take advantage a free bulk hauling removal, I was just responsible for tipping haulers generously. I used the service several times ...
without issue — this all changed about one month ahead of my move out.
Before I moved, I reached out about few items I needed to haul, due to scheduling issues, we decided to wait a few weeks. In that time, I followed up with additional items to move. Weeks later, when I received my security deposit check, I was charged for an excessive hauling fee.
When I reached out to Robin in the leasing office about this, I originally misspoke saying I hadn't requested certain items, but when I revisited old emails I saw I actually did request those items and attempted several times to communicate her, including providing screenshots and original emails. However, Robin did not acknowledge the emails/proof I shared and I was told that $200 is the maximum courtesy that they extend to residents and my removal totaled exceeded that cost.
I have two issues with this:
1. This isn't about the fee but the principle and the lack of communication. There was zero ownership or acknowledgement when I did share the original communications.
2. I asked twice about where it was communicated that there was a max courtesy for residents and received no clarity or information. I checked my lease and it was not listed there. Based on prior communication, there was "max fee" communicated and had I known there was a max, I'd have made other accommodations.
Overall, the money you save by living here is not worth it.
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Property Manager Responded
May 31, 2024
Maya, we value objective feedback and we take great pride in making our community an exceptional place to live, as evidenced by the responses of the vast majority of our current and former residents.
It was a pleasure to serve you while you were a resident of Sumner Highlands, and we wish you the very best in your future endeavors.
Robin
Max of 1.