Gone Downhill
August 10, 2020 - Reseña de Apartments.com
We lived at Sunvalley for 2 years. They've gone through 3 property managers and the property has gone downhill tenant wise. Loud parties and loud neighbors. Several large families moved in and there is constant screaming and crying and yelling and door slamming by the adults as much as the children (which is to be expected from young kids). Cops show up regularly now and some tenants are too lazy to take their full trash bags to the dumpsters and just leave them by the stairs and mailbox area for ...
someone else to clean up. The walls are very thin so you will hear everything.
Also, it's near impossible to talk to someone in the office because they are never there. The "be back" clock is never accurate. The only person we saw regularly was the maintenance person, who worked really hard to keep things tidy and running.
The water and trash bill is split amongst the building tenets, which is fine, but with Covid and the pool closed the large families are filling up small pools for their kids. My July bill was twice what it usually is! No, kids shouldn't have to suffer and they deserve play time, but I don't want to pay for it.
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Property Manager Responded
September 9, 2020
Hello, we are disheartened to hear that your experience at our community has not met either of our expectations. As the new manager here at Sun Valley, I am working hard on the issues that you have addressed and I am confident that you will definitely see some changes. As noted in previous newsletters and on the office door, temporarily we have office hours of Monday - Wednesday between 9am-6pm and Friday - Saturday between 9am-6pm. Again, I apologize for your experience and hope that we can work toward improving your experience in our community. Please reach out to me at your earliest convenience by calling the office at 925-687-5532 or emailing sahmgr@amcllc.net, so we can discuss your concerns.
Max of 2. Cats & Dogs Allowed, 2 pets max per home.