Poor Management
August 26, 2026 - Reseña de Apartments.com
My experience with this apartment complex, especially during the transfer process, has been extremely frustrating. There was very little communication throughout the process, and we constantly had to go to the office ourselves just to get answers or find out what was going on. We were even given a date for when the new lease would be ready, only to later find out that the information we were given was not accurate.
Our lease for the new apartment was supposed to begin August 1st, but we did not ...
actually receive the keys or move into the apartment until August 5th. Because of this delay, there were questions regarding the rent and charges for the days we were unable to move into the new unit. Instead of receiving clear communication about how this would be handled, we had to repeatedly contact the office ourselves to get answers and try to get everything corrected.
I also emailed Nevaeh, the manager, with questions regarding the transfer, lease, and charges. I sent the email to her work email address, which she later confirmed was the correct email address, but she stated that she did not receive it. I followed up again and eventually received a response, but several of my original questions still were not directly answered.
I also requested contact information for her supervisor because I wanted to escalate my concerns and speak with someone above management. I was not provided with direct contact information and had to submit a request through the website instead. As of now, I still have not received a response from a supervisor.
I understand that unexpected delays can happen, but the lack of communication and follow-through made an already stressful transfer process much more difficult than it needed to be. In my opinion, the communication and handling of this situation could have been much more professional.
If you decide to live here or transfer units, I strongly recommend getting everything in writing and keeping records of all emails, dates, charges, and conversations with the office.
Leer Más
Max of 2. Pet deposit is half 1 month's rent ($150 refundable).